We are a team of graphic artists that have been working together for over 10 years. Our customer service as well as our production is based in the United States. We have in-house printers as well as some outsourced printing companies. However, we do all of our designing in-house and assure that you will have no problems with communication with our design team. All jobs will be done within 2- 4 business days. The production time is dependent on the complexity of the design process and the quantity of cards ordered. We also pride ourselves on our everyday free shipping offer. Our free shipping is standard UPS Ground and is an extension to the 2-4 days required for production.